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Delivery & Return policy

Delivery:

  • We provide 2nd class standard UK delivery within 3-5 working days
  • Delivery charge is included in the price of products (UK only- please contact us if overseas)

 

Next Day Delivery:

  • Next day delivery is available with an extra charge
  • Order must be placed by 12.00 noon
  • Delivered Monday-Friday (excluding bank or public holidays)

 

 

Tracking your parcel

  • If you have an email address registered with us you will receive an email to confirm that your items have been despatched.
  • Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.

 

 

Returns:

 

When a parcel is damaged:

  • We have to be informed within 48 hours of you receiving the parcel
  • We cover the postage costs
  • We will provide an exchange or refund

 

 

When you don’t like the product:

  • We have to be informed within 48 hours of you receiving the parcel
  • We have to receive the item back within 7 working days
  • We recommend to track the item as we won’t be responsible for lost items.

 

Cancellations Procedure

  • You may cancel an order at any time before it has been processed for shipping. To cancel your order after it has been despatched to you, you will need to follow the Returns procedure as stated above.